Frequently Asked Questions

What type of payments do you accept?

We accept all major credit cards as well as e-transfer. To e-transfer, select manual payment at checkout. 

Where do you ship?

Shipping is only available within Canada. Please note that we are not responsible for packages lost in the mail. If there is an issue with shipping, please contact us and we will do our best to accommodate. 

Do you offer returns?

Unfortunately, we do not accept returns. However, we want you to love your items, so if there is an issue with your order, please contact us and we will figure something out. 

Do you offer custom orders?

Absolutely! Simply fill out the contact form on our website or send us an email at threadsbyabbey@gmail.com with your request.